ANTA Complaints Process

In accordance with the ANTA Constitution (Rules), ANTA has a formal complaints process to provide the public with a mechanism to lodge complaints and grievances against ANTA members.

All complaints against ANTA members are to be in writing, signed by the complainant, marked ‘confidential’ and addressed to:

The Company Secretary
Australian Natural Therapists Association
PO Box 657
MAROOCHYDORE BC QLD 4558

Complaints should include factual information and include any supporting information to allow the complaint to be fully reviewed and assessed.

ANTA encourages the public to consult with the ANTA member in the first instance with a view to resolving the matter prior to lodging an official complaint with ANTA.

All complaints are assessed by the ANTA Ethical Assessment Panel and reviewed by the ANTA National Council.

The ANTA Ethical Assessment Panel and or National Council in assessing and reviewing the complaint may, at its’ discretion, consult with the parties to the complaint to try to bring about a resolution, obtain more information, or to obtain legal advice on matters relating to the complaint.