ANTA Complaints Process

In accordance with the ANTA Constitution (Rules), ANTA has a formal complaints process to provide the public with a mechanism to lodge complaints and grievances against ANTA members.

ANTA encourages the public to consult with the ANTA member in the first instance with a view to resolving the matter.

If this is unsuccessful or not practical, complaints should be in writing, signed by the person making the complaint and forwarded to:

The Company Secretary
Australian Natural Therapists Association
PO Box 657

Or emailed to

Written complaints should include:

  • Factual information
  • Details of what and how it occurred
  • Details of when it occurred (include dates)
  • Names of persons involved
  • Evidence to support your complaint
  • Any other information you believe is relevant

All complaints are assessed by the ANTA Ethical Assessment Panel and reviewed by the ANTA National Council.

The ANTA Ethical Assessment Panel and/ or National Council in assessing and reviewing the complaint may, at its discretion, consult with the parties to the complaint to try to bring about a resolution, obtain more information, or to obtain legal advice on matters relating to the complaint.

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