ANTA Complaints Process
In accordance with the ANTA Constitution (Rules), ANTA has a formal complaints process to provide the public with a mechanism to lodge complaints and grievances against ANTA members.
ANTA encourages the public to consult with the ANTA member in the first instance with a view to resolving the matter.
If this is unsuccessful or not practical, complaints should be in writing, signed by the person making the complaint and forwarded to:
The Company Secretary
Australian Natural Therapists Association
PO Box 657
MAROOCHYDORE QLD 4558
Or Emailed to info(AT)anta.com.au.
Written complaints should include:
- Factual information
- Details of what and how it occurred
- Details of when it occurred (include dates)
- Names of persons involved
- Evidence to support your complaint
- Any other information you believe is relevant
All complaints are assessed by the ANTA Ethical Assessment Panel and reviewed by the ANTA National Council.
The ANTA Ethical Assessment Panel and or National Council in assessing and reviewing the complaint may, at its’ discretion, consult with the parties to the complaint to try to bring about a resolution, obtain more information, or to obtain legal advice on matters relating to the complaint.