ANTA Complaints Process
In accordance with the ANTA Constitution (Rules), ANTA has a formal complaints process to provide the public with a mechanism to lodge complaints and grievances against ANTA members.
ANTA encourages the public to consult with the ANTA member in the first instance with a view to resolving the matter.
If this is unsuccessful or not practical, complaints should be in writing, signed by the person making the complaint and forwarded to:
The Company Secretary
Australian Natural Therapists Association
PO Box 657
MAROOCHYDORE QLD 4558
Or emailed to email@example.com
Written complaints should include:
- Factual information
- Details of what and how it occurred
- Details of when it occurred (include dates)
- Names of persons involved
- Evidence to support your complaint
- Any other information you believe is relevant
All complaints are assessed by the ANTA Ethical Assessment Panel and reviewed by the ANTA National Council.
The ANTA Ethical Assessment Panel and/ or National Council in assessing and reviewing the complaint may, at its discretion, consult with the parties to the complaint to try to bring about a resolution, obtain more information, or to obtain legal advice on matters relating to the complaint.